Starbucks Card Account Terms of Use and Agreement

Last Updated: October 05, 2015

For Starbucks Cards purchased in Hong Kong

IMPORTANT -- PLEASE READ: The following Starbucks Card Agreement describes the terms and conditions that apply to the stored value account of your Starbucks Card. This Agreement is divided into two parts. Part One describes the terms that apply generally to the Starbucks Card. Part Two contains important legal terms and conditions.

YOUR USE OF YOUR STARBUCKS CARD IS GOVERNED BY THE TERMS OF THIS AGREEMENT. PLEASE ENSURE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS BEFORE USING YOUR STARBUCKS CARD. IF YOU DO NOT UNDERSTAND THESE TERMS YOU MAY CALL (852) 2101-1399 TO DISCUSS YOUR CONCERNS WITH US BEFORE YOU FIRST USE YOUR STARBUCKS CARD.

PLEASE ALSO TAKE THE TIME TO REGISTER YOUR STARBUCKS CARD BY VISITING OUR WEB SITE AT www.starbucks.com.hk. AS THIS WILL PROVIDE YOU WITH EXTRA SECURITY IN THE EVENT THAT YOUR CARD IS LOST OR STOLEN.

WE RECOMMEND YOU KEEP A COPY OF THIS AGREEMENT FOR YOUR RECORDS.

PART ONE: STARBUCKS CARD GENERAL TERMS

About Your Account; Starbucks Purchases Only

The Starbucks Card is issued to you by Starbucks Corporation (“Starbucks” or “we” or “us”). It allows you to load a monetary value on to your Starbucks Card for purchases at participating Starbucks stores. The Starbucks Card is to be treated like cash. It cannot be replaced if lost, stolen or destroyed unless you have registered it and reported the loss as described below. The monetary value that you, as a Starbucks customer, load onto your Starbucks Card is a pre-payment for the goods and services of participating Starbucks stores only. No credit card, credit line, overdraft protection or deposit account is associated with a Starbucks Card. No interest, dividends or any other earnings on funds loaded on to a Starbucks Card will accrue or be paid or credited to you by Starbucks. The value associated with the Starbucks Card is not insured or guaranteed by any person or entity.

Your Starbucks Card is valid for use in participating Starbucks stores in Hong Kong, Macau, North America, UK, Ireland, Canada, Mexico and Australia. Certain Starbucks-branded locations may not permit you to use the Starbucks Card for payment, including some airport and bookstore locations, or instores in Puerto Rico, Guam and outside Continental North America. For an up-to-date list of stores that accepts the Starbucks Card, please check www.starbucks.com.hk. We reserve the right not to accept any Starbucks Card or otherwise limit use of a Starbucks Card if we reasonably believe that the use is unauthorised, fraudulent or otherwise unlawful.

Loading Value on Your Card

In Hong Kong, you can load value onto a Starbucks Card by using a credit card or cash by visiting any participating store. You may also top up an existing Starbucks Card by using a credit card (VISA or MasterCard) online at our web site at www.starbucks.com.hk or at our mobile application, or by other means as we may designate from time to time. If you choose to top up your Starbucks Card online, any personal data which you provide to us in order to do so will be held pursuant to Starbucks Privacy Policy (For details of the Starbucks Privacy Policy, please check www.starbucks.com.hk) and by proceeding with the topping up facility, you will be agreeing to this arrangement.

The value of your Starbucks Card is subject to the following load limits: a maximum value of HK$4,000 may be stored on any Starbucks Card at any given time, and the minimum amount that can be loaded is HK$50 and increasing in denominations of HK$50. Starbucks may change these maximum and minimum amounts at any time by notifying you at the point of sale or on the Starbucks web site and such change shall not constitute and will not require an amendment to this Agreement.

Amounts loaded, and subsequently topped up, onto a Starbucks Card are held and denominated in the currency of the country in which it was initially issued regardless of the currency used to load the Card. When adding value to your Starbucks Card or using it to make a purchase outside of the country in which it was issued or purchased, foreign currency conversion calculations are based on exchange rates published daily by Bloomberg. No fees or other charges are assessed to your Starbucks Card for the conversion. When using your Starbucks Card outside of the country in which it was issued or purchased, the balance shown on your receipt at the point of sale will be in the domestic currency of the store location you are visiting.

Starbucks Card eGifts

The Starbucks Card eGift program allows you to purchase and send a virtual Starbucks Card via email. You may choose the design and any dollar value between HK$50 and HK$1,000 and complete your purchase using a credit card online at our web site at www.starbucks.com.hk or at our mobile application. You will need the email address for the recipient of your eGift.

The recipient of your eGift will receive an email notifying them that they have received an eGift from you. He or she will have the option of printing out the eGift and bringing it into a participating Starbucks store to make a purchase or applying it to an existing Starbucks Card registered in the recipient’s Starbucks Card account. The recipient will also have the option to register the eGift for use with our mobile application. You will receive an email confirming the recipient’s receipt of your eGift when the eGift is opened.

Starbucks Card eGift is exactly like any other Starbucks Card and should be treated like cash by the recipient. Each eGift has a unique Starbucks Card number and only one card associated with it no matter how many times the email is printed out. eGift printouts should be kept in safe place against unauthorized use. If an eGift is registered with us, the eGift may be entitled to the balance protection following the requirements set out in the Section “Optional Registration; Liability for Unauthorised Transactions”.

Fees and Expiry Date

Starbucks does not charge any fees for the issuance, activation, use or reloading of your Starbucks Card. Your Starbucks Card does not have an expiry date.

Receipts and Statements

Cardholders are not sent statements of itemised transactions from a Starbucks Card account. You can check the balance of your Starbucks Card or review the last ten recent transactions on your Starbucks Card on our web site at www.starbucks.com.hk, or on our mobile application or by calling (852) 2101-1399. When you use your Starbucks Card at a participating Starbucks store, you will receive a receipt if you request one but will not be asked to sign the receipt. The receipt will indicate that the purchase was made using a Starbucks Card and will provide the remaining balance of your Starbucks Card. You should keep your receipts and check your online statement to ensure that your account balance is correct.

Redemption

All reward benefits are valid only within their stipulated periods.

No Refund

In general, there will be no refund of the balance value on your Starbucks Card but you can use such value for purchases at the participating Starbucks stores.

Complaint Handling

We reserve the right to correct the balance of your Starbucks Card account if we believe that a clerical, billing or accounting error has occurred. If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed against your Starbucks Card, please contact our Customer Care Team by phone on (852) 2101-1399 and we will conduct an investigation and communicate the results and correct any error that we verify as soon as we finish the investigation. If no error was found, we will communicate an explanation. We will have no liability for any billing error unless you provide us notice within sixty (60) days of the date of the transaction in question. You should monitor your transactions and account balances closely.

Optional Registration; Liability for Unauthorised Transactions

Because your Starbucks Card stores value for purchases from Starbucks, you are responsible for all transactions associated with your Starbucks Card, including unauthorised transactions. However, if your Starbucks Card is lost, stolen or destroyed, the card can be replaced with the balance remaining on it at the time of your call, but only if you have registered the card with us. To register your Starbucks Card, please visit our web site at www.starbucks.com.hk. You may also register your Starbucks Card through our mobile application. Please notify us immediately if you change any of your registration information. Personal Information which you provide to us for purposes of registering your Starbucks Card will be held pursuant to Starbucks Privacy Policy (For details of Starbucks Privacy Policy, please check www.starbucks.com.hk). If your registered Starbucks Card is lost, stolen or damaged, you should contact us immediately at (852) 2101-1399. Your Starbucks Card balance is only protected from the point in time that you notify us that the Card is lost, stolen or damaged. We will freeze the remaining balance on your Starbucks Card at the time you notify us and will load that remaining balance on your replacement Starbucks Card.

PART TWO: IMPORTANT LEGAL TERMS

Changes to This Agreement

We may amend the terms of this Agreement at any time for security, legal, regulatory or valid business reasons. We will post the amendments to the terms of this Agreement on our web site at www.starbucks.com.hk and notify you of such changes. Subject to the remainder of this clause, any change, addition or deletion will become effective at the time we post the revised Agreement to our web site or in our stores or as otherwise stated in our notice to you. Unless we state otherwise, the change, addition or deletion will apply to your future and existing Starbucks Cards. The amended terms will apply to you if (1) you do not notify us in writing to the contrary within twenty (20) days of the date of our notice (or such other reasonable period of time as specified in our notice to you), or (2) you use your Starbucks Card after such twenty (20) day notice period. If you do not accept the changes, additions or deletions, your Starbucks Card will be cancelled and any amounts remaining on your Starbucks Card will be refunded to you.

Cancellation of This Agreement

We may suspend or terminate this Agreement at any time by giving you reasonable prior notice. We need not, however, give you notice where we have serious grounds for considering that immediate termination is required (e.g. if we reasonably suspect fraudulent or unauthorised use of the Starbucks Card). If we terminate this Agreement in circumstances where it is determined you are not in breach of this Agreement, we will refund or issue stored credits equal to the balance held in your Starbucks Card account less any amounts that you owe us. In the event that this Agreement is terminated, this Part Two shall continue to apply as between us in respect of anything either of us did whilst this Agreement was in force.

Legal Age

If you are under 18 or considered as underage by law or do not have the ability to make a contract or are unable to bear any legal responsibility, and when registering or using your Starbucks Card would give rise to legal obligation or responsibilities, you must seek the approval of your parent or guardian regarding the legal implications of these Terms of Use and the consequences that entail. Starbucks assumes that you are of legal age or have obtained the approval of your parent or guardian.

Governing Law

This Agreement is governed by the laws of the Hong Kong Special Administrative Region of the People’s Republic of China.

Disclaimers and Limits of Liability

Starbucks does not represent or warrant that your Starbucks Card will always be accessible or accepted at participating Starbucks stores.

In the event that Starbucks is held liable to you under this Agreement, you will be entitled to recover from us your actual damages, up to the last balance held on your Starbucks Card in question. Starbucks will not be liable to you for:

  • any loss of income, business, goodwill or profits arising out of this Agreement;
  • any unauthorised access to or alteration, theft or destruction of your Starbucks Card;
  • the consequences of any delay or mistake relating to the use of your Starbucks Card caused by any circumstances beyond our control;
  • any loss or damage which was not caused by our breach of this Agreement or breach of our legal duty of care;
  • any loss or damage which was not a reasonably foreseeable result of either our breach of this Agreement or breach of our legal duty of care. Loss or damage is "reasonably foreseeable" if, at the time we entered into this Agreement, such loss was contemplated by you and by us; or
  • any loss or damage suffered by you as a result of you failing to take reasonable precautions against such loss or damage.

This Agreement does not affect your statutory rights and must be read subject to those rights. If you require more information on your statutory rights you should contact a lawyer.

Assignment

We may transfer all or part of this Agreement without such transfer being considered a change to the Agreement, by giving notice to you. The company or other entity to whom we transfer this Agreement will have the same rights and obligations as we did before the transfer and we will ensure that it agrees in writing to be bound by the terms and conditions of this Agreement so that your rights under this Agreement are not detrimentally affected and we will then be released from all liability.

Entire Agreement; Construction

All correspondence entered into under this Agreement will be in the English language. This Agreement is the complete and exclusive statement of agreement between you and Coffee Concepts (Hong Kong) Limited, an authorised licensee of Starbucks in Hong Kong, and supersedes all prior proposals and all other agreements in respect of the subject matter of this Agreement. If any provision of this Agreement is illegal or unenforceable, that provision will be deleted from this Agreement, and the remaining terms will not be affected. Headings are for convenience of reference only and will in no way affect interpretation of this Agreement.

Enquiries or Questions

If you have any questions regarding this Starbucks Card Account Terms of Use and Agreement, or your Starbucks Card, please email our Customer Care Team at info@coffee-concepts.com or call (852) 2101-1399.

Coffee Concepts (Hong Kong) Limited
18/F Maxim’s Centre, No. 17 Cheung Shun Street, Cheung Sha Wan, Kowloon, Hong Kong

Customer Call Centre

Hong Kong Toll-Free Number: (852) 2101-1399
Mondays to Fridays, 9:00 am to 6:00 pm
Closed on Saturdays, Sundays and public holidays.


For Starbucks Cards purchased in Macau

IMPORTANT -- PLEASE READ: The following Starbucks Card Agreement describes the terms and conditions that apply to the stored value account of your Starbucks Card. This Agreement is divided into two parts. Part One describes the terms that apply generally to the Starbucks Card. Part Two contains important legal terms and conditions.

YOUR USE OF YOUR STARBUCKS CARD IS GOVERNED BY THE TERMS OF THIS AGREEMENT. PLEASE ENSURE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS BEFORE USING YOUR STARBUCKS CARD. IF YOU DO NOT UNDERSTAND THESE TERMS YOU MAY CALL 0800933 TO DISCUSS YOUR CONCERNS WITH US BEFORE YOU FIRST USE YOUR STARBUCKS CARD.

PLEASE ALSO TAKE THE TIME TO REGISTER YOUR STARBUCKS CARD BY VISITING OUR WEB SITE AT www.starbucks.com.hk. AS THIS WILL PROVIDE YOU WITH EXTRA SECURITY IN THE EVENT THAT YOUR CARD IS LOST OR STOLEN.

WE RECOMMEND YOU KEEP A COPY OF THIS AGREEMENT FOR YOUR RECORDS.

PART ONE: STARBUCKS CARD GENERAL TERMS

About Your Account; Starbucks Purchases Only

The Starbucks Card is issued to you by Starbucks Corporation (“Starbucks” or “we” or “us”). It allows you to load a monetary value on to your Starbucks Card for purchases at participating Starbucks stores. The Starbucks Card is to be treated like cash. It cannot be replaced if lost, stolen or destroyed unless you have registered it and reported the loss as described below. The monetary value that you, as a Starbucks customer, load onto your Starbucks Card is a pre-payment for the goods and services of participating Starbucks stores only. No credit card, credit line, overdraft protection or deposit account is associated with a Starbucks Card. No interest, dividends or any other earnings on funds loaded on to a Starbucks Card will accrue or be paid or credited to you by Starbucks. The value associated with the Starbucks Card is not insured or guaranteed by any person or entity.

Your Starbucks Card is valid for use in participating Starbucks stores in Hong Kong, Macau, North America, UK, Ireland, Canada, Mexico and Australia. Certain Starbucks-branded locations may not permit you to use the Starbucks Card for payment, including some airport and bookstore locations, or instores in Puerto Rico, Guam and outside Continental North America. For an up-to-date list of stores that accepts the Starbucks Card, please check www.starbucks.com.hk. We reserve the right not to accept any Starbucks Card or otherwise limit use of a Starbucks Card if we reasonably believe that the use is unauthorised, fraudulent or otherwise unlawful.

Loading Value on Your Card

In Macau, you can load value onto a Starbucks Card by using a credit card or cash by visiting any participating store. You may also top up an existing Starbucks Card by using a credit card (VISA or MasterCard) online at our web site at www.starbucks.com.hk or at our mobile application, or by other means as we may designate from time to time. If you choose to top up your Starbucks Card online, any personal data which you provide to us in order to do so will be held pursuant to Starbucks Privacy Policy (For details of the Starbucks Privacy Policy, please check www.starbucks.com.hk) and by proceeding with the topping up facility, you will be agreeing to this arrangement.

The value of your Starbucks Card is subject to the following load limits: a maximum value of MOP4,000 may be stored on any Starbucks Card at any given time, and the minimum amount that can be loaded is MOP50 and increasing in denominations of MOP50. Starbucks may change these maximum and minimum amounts at any time by notifying you at the point of sale or on the Starbucks web site and such change shall not constitute and will not require an amendment to this Agreement.

Amounts loaded, and subsequently topped up, onto a Starbucks Card are held and denominated in the currency of the country in which it was initially issued regardless of the currency used to load the Card. When adding value to your Starbucks Card or using it to make a purchase outside of the country in which it was issued or purchased, foreign currency conversion calculations are based on exchange rates published daily by Bloomberg. No fees or other charges are assessed to your Starbucks Card for the conversion. When using your Starbucks Card outside of the country in which it was issued or purchased, the balance shown on your receipt at the point of sale will be in the domestic currency of the store location you are visiting.

Starbucks Card eGifts

The Starbucks Card eGift program allows you to purchase and send a virtual Starbucks Card via email. You may choose the design and any dollar value between MOP$50 and MOP$1,000 and complete your purchase using a credit card online at our web site at www.starbucks.com.hk or at our mobile application. You will need the email address for the recipient of your eGift.

The recipient of your eGift will receive an email notifying them that they have received an eGift from you. He or she will have the option of printing out the eGift and bringing it into a participating Starbucks store to make a purchase or applying it to an existing Starbucks Card registered in the recipient’s Starbucks Card account. The recipient will also have the option to register the eGift for use with Starbucks mobile applications. You will receive an email confirming the recipient’s receipt of your eGift when the eGift is opened.

An eGift is exactly like any other Starbucks Card and should be treated like cash by the recipient. Each eGift has a unique Starbucks Card number and only one card associated with it no matter how many times the email is printed out. eGift printouts should be kept in safe place against unauthorized use. If an eGift is registered with us, the eGift may also be entitled to the balance protection following the requirements set out in the Section “Optional Registration; Liability for Unauthorised Transactions”.

Fees and Expiry Date

Starbucks does not charge any fees for the issuance, activation, use or reloading of your Starbucks Card. Your Starbucks Card does not have an expiry date.

Receipts and Statements

Cardholders are not sent statements of itemised transactions from a Starbucks Card account. You can check the balance of your Starbucks Card or review the last ten recent transactions on your Starbucks Card on our web site at www.starbucks.com.hk, or on our mobile application or by calling 0800933. When you use your Starbucks Card at a participating Starbucks store, you will receive a receipt if you request one but will not be asked to sign the receipt. The receipt will indicate that the purchase was made using a Starbucks Card and will provide the remaining balance of your Starbucks Card. You should keep your receipts and check your online statement to ensure that your account balance is correct.

Redemption

All reward benefits are valid only within their stipulated periods.

No Refund

In general, there will be no refund of the balance value on your Starbucks Card but you can use such value for purchases at the participating stores.

Complaint Handling

We reserve the right to correct the balance of your Starbucks Card account if we believe that a clerical, billing or accounting error has occurred. If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed against your Starbucks Card, please contact our Customer Care Team by phone on 0800933 and we will conduct an investigation and communicate the results and correct any error that we verify as soon as we finish the investigation. If no error was found, we will communicate an explanation. We will have no liability for any billing error unless you provide us notice within sixty (60) days of the date of the transaction in question. You should monitor your transactions and account balances closely.

Optional Registration; Liability for Unauthorised Transactions

Because your Starbucks Card stores value for purchases from Starbucks, you are responsible for all transactions associated with your Starbucks Card, including unauthorised transactions. However, if your Starbucks Card is lost, stolen or destroyed, the card can be replaced with the balance remaining on it at the time of your call, but only if you have registered the card with us. To register your Starbucks Card, please visit our web site at www.starbucks.com.hk. You may also register your Starbucks Card through our mobile application. Please notify us immediately if you change any of your registration information. Personal Information which you provide to us for purposes of registering your Starbucks Card will be held pursuant to Starbucks Privacy Policy (For details of Starbucks Privacy Policy, please check www.starbucks.com.hk). If your registered Starbucks Card is lost, stolen or damaged, you should contact us immediately at 0800933. Your Starbucks Card balance is only protected from the point in time that you notify us that the Card is lost, stolen or damaged. We will freeze the remaining balance on your Starbucks Card at the time you notify us and will load that remaining balance on your replacement Starbucks Card.

PART TWO: IMPORTANT LEGAL TERMS

Changes to This Agreement

We may amend the terms of this Agreement at any time for security, legal, regulatory or valid business reasons. We will post the amendments to the terms of this Agreement on our web site at www.starbucks.com.hk and notify you of such changes. Subject to the remainder of this clause, any change, addition or deletion will become effective at the time we post the revised Agreement to our web site or in our stores or as otherwise stated in our notice to you. Unless we state otherwise, the change, addition or deletion will apply to your future and existing Starbucks Cards. The amended terms will apply to you if (1) you do not notify us in writing to the contrary within twenty (20) days of the date of our notice (or such other reasonable period of time as specified in our notice to you), or (2) you use your Starbucks Card after such twenty (20) day notice period. If you do not accept the changes, additions or deletions, your Starbucks Card will be cancelled and any amounts remaining on your Starbucks Card will be refunded.

Cancellation of This Agreement

We may suspend or terminate this Agreement at any time by giving you reasonable prior notice. We need not, however, give you notice where we have serious grounds for considering that immediate termination is required (e.g. if we reasonably suspect fraudulent or unauthorised use of the Starbucks Card). If we terminate this Agreement in circumstances where it is determined you are not in breach of this Agreement, we will refund or issue stored credits equal to the balance held in your Starbucks Card account less any amounts that you owe us. In the event that this Agreement is terminated, this Part Two shall continue to apply as between us in respect of anything either of us did whilst this Agreement was in force.

Legal Age

If you are under 18 or considered as underage by law or do not have the ability to make a contract or are unable to bear any legal responsibility, and when registering or using your Starbucks Card would give rise to legal obligation or responsibilities, you must seek the approval of your parent or guardian regarding the legal implications of these Terms of Use and the consequences that entail. Starbucks assumes that you are of legal age or have obtained the approval of your parent or guardian.

Governing Law

This Agreement is governed by the laws of the Macau Special Administrative Region of the People’s Republic of China.

Disclaimers and Limits of Liability

Starbucks does not represent or warrant that your Starbucks Card will always be accessible or accepted at participating Starbucks stores.

In the event that Starbucks is held liable to you under this Agreement, you will be entitled to recover from us your actual damages, up to the last balance held on your Starbucks Card in question. Starbucks will not be liable to you for:

  • any loss of income, business, goodwill or profits arising out of this Agreement;
  • any unauthorised access to or alteration, theft or destruction of your Starbucks Card;
  • the consequences of any delay or mistake relating to the use of your Starbucks Card caused by any circumstances beyond our control;
  • any loss or damage which was not caused by our breach of this Agreement or breach of our legal duty of care;
  • any loss or damage which was not a reasonably foreseeable result of either our breach of this Agreement or breach of our legal duty of care. Loss or damage is "reasonably foreseeable" if, at the time we entered into this Agreement, such loss was contemplated by you and by us; or
  • any loss or damage suffered by you as a result of you failing to take reasonable precautions against such loss or damage.

This Agreement does not affect your statutory rights and must be read subject to those rights. If you require more information on your statutory rights you should contact a lawyer.

Assignment

We may transfer all or part of this Agreement without such transfer being considered a change to the Agreement, by giving notice to you. The company or other entity to whom we transfer this Agreement will have the same rights and obligations as we did before the transfer and we will ensure that it agrees in writing to be bound by the terms and conditions of this Agreement so that your rights under this Agreement are not detrimentally affected and we will then be released from all liability.

Entire Agreement; Construction

All correspondence entered into under this Agreement will be in the English language. This Agreement is the complete and exclusive statement of agreement between you and Coffee Concepts (Macau) Limited, an authorised licensee of Starbucks in Macau, and supersedes all prior proposals and all other agreements in respect of the subject matter of this Agreement. If any provision of this Agreement is illegal or unenforceable, that provision will be deleted from this Agreement, and the remaining terms will not be affected. Headings are for convenience of reference only and will in no way affect interpretation of this Agreement.

Enquiries or Questions

If you have any questions regarding this Starbucks Card Account Terms of Use and Agreement, or your Starbucks Card, please email our Customer Care Team at info@coffee-concepts.com or call 0800933.

Coffee Concepts (Macau) Limited
Rua Dos Clerigos Nos 89-95, Taipa, Macau

Customer Call Centre
Macau Toll-Free Number: 0800933
Mondays to Fridays, 9:00 am to 6:00 pm
Closed on Saturdays, Sundays and public holidays.