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    With a Starbucks account you can register and manage your Starbucks Cards and participate in Starbucks Rewards™

    • Enjoy a free tall drink or a slice of cake in your birthday month.
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Starbucks Card Account Terms of Use and Agreement

Last Updated: October 05, 2015

For Starbucks Cards purchased in Hong Kong

IMPORTANT -- PLEASE READ: The following Starbucks Card Agreement describes the terms and conditions that apply to the stored value account of your Starbucks Card. This Agreement is divided into two parts. Part One describes the terms that apply generally to the Starbucks Card. Part Two contains important legal terms and conditions.

YOUR USE OF YOUR STARBUCKS CARD IS GOVERNED BY THE TERMS OF THIS AGREEMENT. PLEASE ENSURE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS BEFORE USING YOUR STARBUCKS CARD. IF YOU DO NOT UNDERSTAND THESE TERMS YOU MAY CALL (852) 2101-1399 TO DISCUSS YOUR CONCERNS WITH US BEFORE YOU FIRST USE YOUR STARBUCKS CARD.

PLEASE ALSO TAKE THE TIME TO REGISTER YOUR STARBUCKS CARD BY VISITING OUR WEB SITE AT www.starbucks.com.hk. AS THIS WILL PROVIDE YOU WITH EXTRA SECURITY IN THE EVENT THAT YOUR CARD IS LOST OR STOLEN.

WE RECOMMEND YOU KEEP A COPY OF THIS AGREEMENT FOR YOUR RECORDS.

PART ONE: STARBUCKS CARD GENERAL TERMS

About Your Account; Starbucks Purchases Only

The Starbucks Card is issued to you by Starbucks Corporation (“Starbucks” or “we” or “us”). It allows you to load a monetary value on to your Starbucks Card for purchases at participating Starbucks stores. The Starbucks Card is to be treated like cash. It cannot be replaced if lost, stolen or destroyed unless you have registered it and reported the loss as described below. The monetary value that you, as a Starbucks customer, load onto your Starbucks Card is a pre-payment for the goods and services of participating Starbucks stores only. No credit card, credit line, overdraft protection or deposit account is associated with a Starbucks Card. No interest, dividends or any other earnings on funds loaded on to a Starbucks Card will accrue or be paid or credited to you by Starbucks. The value associated with the Starbucks Card is not insured or guaranteed by any person or entity.

Your Starbucks Card is valid for use in participating Starbucks stores in Hong Kong, Macau, North America, UK, Ireland, Canada, Mexico and Australia. Certain Starbucks-branded locations may not permit you to use the Starbucks Card for payment, including some airport and bookstore locations, or instores in Puerto Rico, Guam and outside Continental North America. For an up-to-date list of stores that accepts the Starbucks Card, please check www.starbucks.com.hk. We reserve the right not to accept any Starbucks Card or otherwise limit use of a Starbucks Card if we reasonably believe that the use is unauthorised, fraudulent or otherwise unlawful.

Loading Value on Your Card

In Hong Kong, you can load value onto a Starbucks Card by using a credit card or cash by visiting any participating store. You may also top up an existing Starbucks Card by using a credit card (VISA or MasterCard) online at our web site at www.starbucks.com.hk or at our mobile application, or by other means as we may designate from time to time. If you choose to top up your Starbucks Card online, any personal data which you provide to us in order to do so will be held pursuant to Starbucks Privacy Policy (For details of the Starbucks Privacy Policy, please check www.starbucks.com.hk) and by proceeding with the topping up facility, you will be agreeing to this arrangement.

The value of your Starbucks Card is subject to the following load limits: a maximum value of HK$4,000 may be stored on any Starbucks Card at any given time, and the minimum amount that can be loaded is HK$50 and increasing in denominations of HK$50. Starbucks may change these maximum and minimum amounts at any time by notifying you at the point of sale or on the Starbucks web site and such change shall not constitute and will not require an amendment to this Agreement.

Amounts loaded, and subsequently topped up, onto a Starbucks Card are held and denominated in the currency of the country in which it was initially issued regardless of the currency used to load the Card. When adding value to your Starbucks Card or using it to make a purchase outside of the country in which it was issued or purchased, foreign currency conversion calculations are based on exchange rates published daily by Bloomberg. No fees or other charges are assessed to your Starbucks Card for the conversion. When using your Starbucks Card outside of the country in which it was issued or purchased, the balance shown on your receipt at the point of sale will be in the domestic currency of the store location you are visiting.

Starbucks Card eGifts

The Starbucks Card eGift program allows you to purchase and send a virtual Starbucks Card via email. You may choose the design and any dollar value between HK$50 and HK$1,000 and complete your purchase using a credit card online at our web site at www.starbucks.com.hk or at our mobile application. You will need the email address for the recipient of your eGift.

The recipient of your eGift will receive an email notifying them that they have received an eGift from you. He or she will have the option of printing out the eGift and bringing it into a participating Starbucks store to make a purchase or applying it to an existing Starbucks Card registered in the recipient’s Starbucks Card account. The recipient will also have the option to register the eGift for use with our mobile application. You will receive an email confirming the recipient’s receipt of your eGift when the eGift is opened.

Starbucks Card eGift is exactly like any other Starbucks Card and should be treated like cash by the recipient. Each eGift has a unique Starbucks Card number and only one card associated with it no matter how many times the email is printed out. eGift printouts should be kept in safe place against unauthorized use. If an eGift is registered with us, the eGift may be entitled to the balance protection following the requirements set out in the Section “Optional Registration; Liability for Unauthorised Transactions”.

Fees and Expiry Date

Starbucks does not charge any fees for the issuance, activation, use or reloading of your Starbucks Card. Your Starbucks Card does not have an expiry date.

Receipts and Statements

Cardholders are not sent statements of itemised transactions from a Starbucks Card account. You can check the balance of your Starbucks Card or review the last ten recent transactions on your Starbucks Card on our web site at www.starbucks.com.hk, or on our mobile application or by calling (852) 2101-1399. When you use your Starbucks Card at a participating Starbucks store, you will receive a receipt if you request one but will not be asked to sign the receipt. The receipt will indicate that the purchase was made using a Starbucks Card and will provide the remaining balance of your Starbucks Card. You should keep your receipts and check your online statement to ensure that your account balance is correct.

Redemption

All reward benefits are valid only within their stipulated periods.

No Refund

In general, there will be no refund of the balance value on your Starbucks Card but you can use such value for purchases at the participating Starbucks stores.

Complaint Handling

We reserve the right to correct the balance of your Starbucks Card account if we believe that a clerical, billing or accounting error has occurred. If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed against your Starbucks Card, please contact our Customer Care Team by phone on (852) 2101-1399 and we will conduct an investigation and communicate the results and correct any error that we verify as soon as we finish the investigation. If no error was found, we will communicate an explanation. We will have no liability for any billing error unless you provide us notice within sixty (60) days of the date of the transaction in question. You should monitor your transactions and account balances closely.

Optional Registration; Liability for Unauthorised Transactions

Because your Starbucks Card stores value for purchases from Starbucks, you are responsible for all transactions associated with your Starbucks Card, including unauthorised transactions. However, if your Starbucks Card is lost, stolen or destroyed, the card can be replaced with the balance remaining on it at the time of your call, but only if you have registered the card with us. To register your Starbucks Card, please visit our web site at www.starbucks.com.hk. You may also register your Starbucks Card through our mobile application. Please notify us immediately if you change any of your registration information. Personal Information which you provide to us for purposes of registering your Starbucks Card will be held pursuant to Starbucks Privacy Policy (For details of Starbucks Privacy Policy, please check www.starbucks.com.hk). If your registered Starbucks Card is lost, stolen or damaged, you should contact us immediately at (852) 2101-1399. Your Starbucks Card balance is only protected from the point in time that you notify us that the Card is lost, stolen or damaged. We will freeze the remaining balance on your Starbucks Card at the time you notify us and will load that remaining balance on your replacement Starbucks Card.

PART TWO: IMPORTANT LEGAL TERMS

Changes to This Agreement

We may amend the terms of this Agreement at any time for security, legal, regulatory or valid business reasons. We will post the amendments to the terms of this Agreement on our web site at www.starbucks.com.hk and notify you of such changes. Subject to the remainder of this clause, any change, addition or deletion will become effective at the time we post the revised Agreement to our web site or in our stores or as otherwise stated in our notice to you. Unless we state otherwise, the change, addition or deletion will apply to your future and existing Starbucks Cards. The amended terms will apply to you if (1) you do not notify us in writing to the contrary within twenty (20) days of the date of our notice (or such other reasonable period of time as specified in our notice to you), or (2) you use your Starbucks Card after such twenty (20) day notice period. If you do not accept the changes, additions or deletions, your Starbucks Card will be cancelled and any amounts remaining on your Starbucks Card will be refunded to you.

Cancellation of This Agreement

We may suspend or terminate this Agreement at any time by giving you reasonable prior notice. We need not, however, give you notice where we have serious grounds for considering that immediate termination is required (e.g. if we reasonably suspect fraudulent or unauthorised use of the Starbucks Card). If we terminate this Agreement in circumstances where it is determined you are not in breach of this Agreement, we will refund or issue stored credits equal to the balance held in your Starbucks Card account less any amounts that you owe us. In the event that this Agreement is terminated, this Part Two shall continue to apply as between us in respect of anything either of us did whilst this Agreement was in force.

Legal Age

If you are under 18 or considered as underage by law or do not have the ability to make a contract or are unable to bear any legal responsibility, and when registering or using your Starbucks Card would give rise to legal obligation or responsibilities, you must seek the approval of your parent or guardian regarding the legal implications of these Terms of Use and the consequences that entail. Starbucks assumes that you are of legal age or have obtained the approval of your parent or guardian.

Governing Law

This Agreement is governed by the laws of the Hong Kong Special Administrative Region of the People’s Republic of China.

Disclaimers and Limits of Liability

Starbucks does not represent or warrant that your Starbucks Card will always be accessible or accepted at participating Starbucks stores.

In the event that Starbucks is held liable to you under this Agreement, you will be entitled to recover from us your actual damages, up to the last balance held on your Starbucks Card in question. Starbucks will not be liable to you for:

  • any loss of income, business, goodwill or profits arising out of this Agreement;
  • any unauthorised access to or alteration, theft or destruction of your Starbucks Card;
  • the consequences of any delay or mistake relating to the use of your Starbucks Card caused by any circumstances beyond our control;
  • any loss or damage which was not caused by our breach of this Agreement or breach of our legal duty of care;
  • any loss or damage which was not a reasonably foreseeable result of either our breach of this Agreement or breach of our legal duty of care. Loss or damage is "reasonably foreseeable" if, at the time we entered into this Agreement, such loss was contemplated by you and by us; or
  • any loss or damage suffered by you as a result of you failing to take reasonable precautions against such loss or damage.

This Agreement does not affect your statutory rights and must be read subject to those rights. If you require more information on your statutory rights you should contact a lawyer.

Assignment

We may transfer all or part of this Agreement without such transfer being considered a change to the Agreement, by giving notice to you. The company or other entity to whom we transfer this Agreement will have the same rights and obligations as we did before the transfer and we will ensure that it agrees in writing to be bound by the terms and conditions of this Agreement so that your rights under this Agreement are not detrimentally affected and we will then be released from all liability.

Entire Agreement; Construction

All correspondence entered into under this Agreement will be in the English language. This Agreement is the complete and exclusive statement of agreement between you and Coffee Concepts (Hong Kong) Limited, an authorised licensee of Starbucks in Hong Kong, and supersedes all prior proposals and all other agreements in respect of the subject matter of this Agreement. If any provision of this Agreement is illegal or unenforceable, that provision will be deleted from this Agreement, and the remaining terms will not be affected. Headings are for convenience of reference only and will in no way affect interpretation of this Agreement.

Enquiries or Questions

If you have any questions regarding this Starbucks Card Account Terms of Use and Agreement, or your Starbucks Card, please email our Customer Care Team at info@coffee-concepts.com or call (852) 2101-1399.

Coffee Concepts (Hong Kong) Limited
18/F Maxim’s Centre, No. 17 Cheung Shun Street, Cheung Sha Wan, Kowloon, Hong Kong

Customer Call Centre

Hong Kong Toll-Free Number: (852) 2101-1399
Mondays to Fridays, 9:00 am to 6:00 pm
Closed on Saturdays, Sundays and public holidays.

For Starbucks Cards purchased in Macau

IMPORTANT -- PLEASE READ: The following Starbucks Card Agreement describes the terms and conditions that apply to the stored value account of your Starbucks Card. This Agreement is divided into two parts. Part One describes the terms that apply generally to the Starbucks Card. Part Two contains important legal terms and conditions.

YOUR USE OF YOUR STARBUCKS CARD IS GOVERNED BY THE TERMS OF THIS AGREEMENT. PLEASE ENSURE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS BEFORE USING YOUR STARBUCKS CARD. IF YOU DO NOT UNDERSTAND THESE TERMS YOU MAY CALL 0800933 TO DISCUSS YOUR CONCERNS WITH US BEFORE YOU FIRST USE YOUR STARBUCKS CARD.

PLEASE ALSO TAKE THE TIME TO REGISTER YOUR STARBUCKS CARD BY VISITING OUR WEB SITE AT www.starbucks.com.hk. AS THIS WILL PROVIDE YOU WITH EXTRA SECURITY IN THE EVENT THAT YOUR CARD IS LOST OR STOLEN.

WE RECOMMEND YOU KEEP A COPY OF THIS AGREEMENT FOR YOUR RECORDS.

PART ONE: STARBUCKS CARD GENERAL TERMS

About Your Account; Starbucks Purchases Only

The Starbucks Card is issued to you by Starbucks Corporation (“Starbucks” or “we” or “us”). It allows you to load a monetary value on to your Starbucks Card for purchases at participating Starbucks stores. The Starbucks Card is to be treated like cash. It cannot be replaced if lost, stolen or destroyed unless you have registered it and reported the loss as described below. The monetary value that you, as a Starbucks customer, load onto your Starbucks Card is a pre-payment for the goods and services of participating Starbucks stores only. No credit card, credit line, overdraft protection or deposit account is associated with a Starbucks Card. No interest, dividends or any other earnings on funds loaded on to a Starbucks Card will accrue or be paid or credited to you by Starbucks. The value associated with the Starbucks Card is not insured or guaranteed by any person or entity.

Your Starbucks Card is valid for use in participating Starbucks stores in Hong Kong, Macau, North America, UK, Ireland, Canada, Mexico and Australia. Certain Starbucks-branded locations may not permit you to use the Starbucks Card for payment, including some airport and bookstore locations, or instores in Puerto Rico, Guam and outside Continental North America. For an up-to-date list of stores that accepts the Starbucks Card, please check www.starbucks.com.hk. We reserve the right not to accept any Starbucks Card or otherwise limit use of a Starbucks Card if we reasonably believe that the use is unauthorised, fraudulent or otherwise unlawful.

Loading Value on Your Card

In Macau, you can load value onto a Starbucks Card by using a credit card or cash by visiting any participating store. You may also top up an existing Starbucks Card by using a credit card (VISA or MasterCard) online at our web site at www.starbucks.com.hk or at our mobile application, or by other means as we may designate from time to time. If you choose to top up your Starbucks Card online, any personal data which you provide to us in order to do so will be held pursuant to Starbucks Privacy Policy (For details of the Starbucks Privacy Policy, please check www.starbucks.com.hk) and by proceeding with the topping up facility, you will be agreeing to this arrangement.

The value of your Starbucks Card is subject to the following load limits: a maximum value of MOP4,000 may be stored on any Starbucks Card at any given time, and the minimum amount that can be loaded is MOP50 and increasing in denominations of MOP50. Starbucks may change these maximum and minimum amounts at any time by notifying you at the point of sale or on the Starbucks web site and such change shall not constitute and will not require an amendment to this Agreement.

Amounts loaded, and subsequently topped up, onto a Starbucks Card are held and denominated in the currency of the country in which it was initially issued regardless of the currency used to load the Card. When adding value to your Starbucks Card or using it to make a purchase outside of the country in which it was issued or purchased, foreign currency conversion calculations are based on exchange rates published daily by Bloomberg. No fees or other charges are assessed to your Starbucks Card for the conversion. When using your Starbucks Card outside of the country in which it was issued or purchased, the balance shown on your receipt at the point of sale will be in the domestic currency of the store location you are visiting.

Starbucks Card eGifts

The Starbucks Card eGift program allows you to purchase and send a virtual Starbucks Card via email. You may choose the design and any dollar value between MOP$50 and MOP$1,000 and complete your purchase using a credit card online at our web site at www.starbucks.com.hk or at our mobile application. You will need the email address for the recipient of your eGift.

The recipient of your eGift will receive an email notifying them that they have received an eGift from you. He or she will have the option of printing out the eGift and bringing it into a participating Starbucks store to make a purchase or applying it to an existing Starbucks Card registered in the recipient’s Starbucks Card account. The recipient will also have the option to register the eGift for use with Starbucks mobile applications. You will receive an email confirming the recipient’s receipt of your eGift when the eGift is opened.

An eGift is exactly like any other Starbucks Card and should be treated like cash by the recipient. Each eGift has a unique Starbucks Card number and only one card associated with it no matter how many times the email is printed out. eGift printouts should be kept in safe place against unauthorized use. If an eGift is registered with us, the eGift may also be entitled to the balance protection following the requirements set out in the Section “Optional Registration; Liability for Unauthorised Transactions”.

Fees and Expiry Date

Starbucks does not charge any fees for the issuance, activation, use or reloading of your Starbucks Card. Your Starbucks Card does not have an expiry date.

Receipts and Statements

Cardholders are not sent statements of itemised transactions from a Starbucks Card account. You can check the balance of your Starbucks Card or review the last ten recent transactions on your Starbucks Card on our web site at www.starbucks.com.hk, or on our mobile application or by calling 0800933. When you use your Starbucks Card at a participating Starbucks store, you will receive a receipt if you request one but will not be asked to sign the receipt. The receipt will indicate that the purchase was made using a Starbucks Card and will provide the remaining balance of your Starbucks Card. You should keep your receipts and check your online statement to ensure that your account balance is correct.

Redemption

All reward benefits are valid only within their stipulated periods.

No Refund

In general, there will be no refund of the balance value on your Starbucks Card but you can use such value for purchases at the participating stores.

Complaint Handling

We reserve the right to correct the balance of your Starbucks Card account if we believe that a clerical, billing or accounting error has occurred. If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed against your Starbucks Card, please contact our Customer Care Team by phone on 0800933 and we will conduct an investigation and communicate the results and correct any error that we verify as soon as we finish the investigation. If no error was found, we will communicate an explanation. We will have no liability for any billing error unless you provide us notice within sixty (60) days of the date of the transaction in question. You should monitor your transactions and account balances closely.

Optional Registration; Liability for Unauthorised Transactions

Because your Starbucks Card stores value for purchases from Starbucks, you are responsible for all transactions associated with your Starbucks Card, including unauthorised transactions. However, if your Starbucks Card is lost, stolen or destroyed, the card can be replaced with the balance remaining on it at the time of your call, but only if you have registered the card with us. To register your Starbucks Card, please visit our web site at www.starbucks.com.hk. You may also register your Starbucks Card through our mobile application. Please notify us immediately if you change any of your registration information. Personal Information which you provide to us for purposes of registering your Starbucks Card will be held pursuant to Starbucks Privacy Policy (For details of Starbucks Privacy Policy, please check www.starbucks.com.hk). If your registered Starbucks Card is lost, stolen or damaged, you should contact us immediately at 0800933. Your Starbucks Card balance is only protected from the point in time that you notify us that the Card is lost, stolen or damaged. We will freeze the remaining balance on your Starbucks Card at the time you notify us and will load that remaining balance on your replacement Starbucks Card.

PART TWO: IMPORTANT LEGAL TERMS

Changes to This Agreement

We may amend the terms of this Agreement at any time for security, legal, regulatory or valid business reasons. We will post the amendments to the terms of this Agreement on our web site at www.starbucks.com.hk and notify you of such changes. Subject to the remainder of this clause, any change, addition or deletion will become effective at the time we post the revised Agreement to our web site or in our stores or as otherwise stated in our notice to you. Unless we state otherwise, the change, addition or deletion will apply to your future and existing Starbucks Cards. The amended terms will apply to you if (1) you do not notify us in writing to the contrary within twenty (20) days of the date of our notice (or such other reasonable period of time as specified in our notice to you), or (2) you use your Starbucks Card after such twenty (20) day notice period. If you do not accept the changes, additions or deletions, your Starbucks Card will be cancelled and any amounts remaining on your Starbucks Card will be refunded.

Cancellation of This Agreement

We may suspend or terminate this Agreement at any time by giving you reasonable prior notice. We need not, however, give you notice where we have serious grounds for considering that immediate termination is required (e.g. if we reasonably suspect fraudulent or unauthorised use of the Starbucks Card). If we terminate this Agreement in circumstances where it is determined you are not in breach of this Agreement, we will refund or issue stored credits equal to the balance held in your Starbucks Card account less any amounts that you owe us. In the event that this Agreement is terminated, this Part Two shall continue to apply as between us in respect of anything either of us did whilst this Agreement was in force.

Legal Age

If you are under 18 or considered as underage by law or do not have the ability to make a contract or are unable to bear any legal responsibility, and when registering or using your Starbucks Card would give rise to legal obligation or responsibilities, you must seek the approval of your parent or guardian regarding the legal implications of these Terms of Use and the consequences that entail. Starbucks assumes that you are of legal age or have obtained the approval of your parent or guardian.

Governing Law

This Agreement is governed by the laws of the Macau Special Administrative Region of the People’s Republic of China.

Disclaimers and Limits of Liability

Starbucks does not represent or warrant that your Starbucks Card will always be accessible or accepted at participating Starbucks stores.

In the event that Starbucks is held liable to you under this Agreement, you will be entitled to recover from us your actual damages, up to the last balance held on your Starbucks Card in question. Starbucks will not be liable to you for:

  • any loss of income, business, goodwill or profits arising out of this Agreement;
  • any unauthorised access to or alteration, theft or destruction of your Starbucks Card;
  • the consequences of any delay or mistake relating to the use of your Starbucks Card caused by any circumstances beyond our control;
  • any loss or damage which was not caused by our breach of this Agreement or breach of our legal duty of care;
  • any loss or damage which was not a reasonably foreseeable result of either our breach of this Agreement or breach of our legal duty of care. Loss or damage is "reasonably foreseeable" if, at the time we entered into this Agreement, such loss was contemplated by you and by us; or
  • any loss or damage suffered by you as a result of you failing to take reasonable precautions against such loss or damage.

This Agreement does not affect your statutory rights and must be read subject to those rights. If you require more information on your statutory rights you should contact a lawyer.

Assignment

We may transfer all or part of this Agreement without such transfer being considered a change to the Agreement, by giving notice to you. The company or other entity to whom we transfer this Agreement will have the same rights and obligations as we did before the transfer and we will ensure that it agrees in writing to be bound by the terms and conditions of this Agreement so that your rights under this Agreement are not detrimentally affected and we will then be released from all liability.

Entire Agreement; Construction

All correspondence entered into under this Agreement will be in the English language. This Agreement is the complete and exclusive statement of agreement between you and Coffee Concepts (Macau) Limited, an authorised licensee of Starbucks in Macau, and supersedes all prior proposals and all other agreements in respect of the subject matter of this Agreement. If any provision of this Agreement is illegal or unenforceable, that provision will be deleted from this Agreement, and the remaining terms will not be affected. Headings are for convenience of reference only and will in no way affect interpretation of this Agreement.

Enquiries or Questions

If you have any questions regarding this Starbucks Card Account Terms of Use and Agreement, or your Starbucks Card, please email our Customer Care Team at info@coffee-concepts.com or call 0800933.

Coffee Concepts (Macau) Limited
Rua Dos Clerigos Nos 89-95, Taipa, Macau

Customer Call Centre
Macau Toll-Free Number: 0800933
Mondays to Fridays, 9:00 am to 6:00 pm
Closed on Saturdays, Sundays and public holidays.



Starbucks Rewards™ Program Terms of Use

Updated: October 17, 2016

PLEASE READ THESE TERMS OF USE FOR STARBUCKS REWARDS™ PROGRAM CAREFULLY. BY ACCESSING OR USING THIS PROMOTIONAL PROGRAM, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT PARTICIPATE IN THIS PROGRAM.

These Terms of Use apply to your access to, and participation in, the Starbucks Rewards™ program (“Starbucks Rewards™”) which is operated by Coffee Concepts (Hong Kong) Ltd. and Coffee Concepts (Macau) Ltd. (collectively, “Starbucks”), the licensees of Starbucks Corporation in Hong Kong and Macau. These Terms of Use do not alter in any way the terms or conditions of any other agreement you may have with Starbucks for products, services or otherwise. Starbucks reserves the right to change, modify and/or terminate the Starbucks Rewards™ and/or these Terms of Use or any policy, FAQ, or guideline pertaining to Starbucks Rewards™ at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions to www.starbucks.com.hk, and you waive any right you may have to receive specific notice of such changes or modifications. Your participation in the Starbucks Rewards™ confirms your acceptance of these Terms of Use and any such changes or modifications; therefore, you should review these Terms of Use and applicable policies from time to time to understand the terms and conditions that apply to Starbucks Rewards™. If you do not agree to the Terms of Use, you must stop participating in Starbucks Rewards™.

Starbucks Rewards™ is not targeted towards, nor intended for use by, anyone under the age of 18. If you are between the ages of 13 and 18, you may only use Starbucks Rewards™ under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.

Please read the Privacy Policy carefully to understand how Starbucks collects, uses and discloses information about its customers.

Starbucks Rewards™ Program

Program Overview

Starbucks Rewards™ is one way in which Starbucks endeavors to reward and thank loyal customers for patronizing at Starbucks Coffee stores. To enroll in Starbucks Rewards™ and receive program benefits, you will first need to create a “Starbucks Card” account at Starbucks.com.hk/Card or with the Starbucks Hong Kong mobile application distributed by Starbucks in Hong Kong and Macau (“Starbucks Hong Kong mobile app”) and then activate and register at least one (1) Hong Kong or Macau activated Starbucks Card to your account. “Starbucks Card” activated in Hong Kong or Macau may include physical Starbucks branded plastic cards that are available and activated in participating Starbucks stores in Hong Kong or Macau and digital forms of the physical cards through Starbucks Hong Kong mobile app. “Activation” means that you have loaded a minimum of HKD50 / MOP50 onto your Starbucks Card for the first time. You can register any Starbucks Card activated in either Hong Kong or Macau to your account at Starbucks.com.hk/Card or through the Starbucks Hong Kong mobile app.

The registration process may require that you provide the following information using the online registration form: username, password, email address (required in order to receive all eligible Rewards), Starbucks Card number, and card security code (CSC), birthday month, name, physical address, and mobile number. All of your Starbucks Cards activated in Hong Kong or Macau can be registered for use in Starbucks Rewards™ under these Terms of Use. For ease of reference, in these Terms of Use, the term “Starbucks Card” refers to a Starbucks Card that may be activated in Hong Kong or Macau only, and the term “activated, registered Starbucks Card” refers to a Starbucks Card that has been activated in Hong Kong or Macau and registered to your Starbucks Card account at Starbucks.com.hk/Card or through the Starbucks Hong Kong mobile app.

Starbucks Rewards™ benefits are determined based on the amount of “spending” you made and the number of “Stars” that you earned through your spending with your activated, registered Starbucks Card(s). A “Star” for purposes of Starbucks Rewards™ means each time you use your activated, registered Starbucks Card to pay for a transaction at a participating Starbucks store in Hong Kong/Macau only. No “Star” will be rewarded for purchases with an activated, registered Starbucks Card in any Starbucks store outside Hong Kong or Macau or for purchases of Starbucks eGift. For each qualified purchase, you will receive one (1) “Star” for each HKD20 spent in Hong Kong or each MOP20 spent in Macau, except during limited time promotions when Starbucks may offer “Bonus Stars” on featured products and/or services. Stars are for promotional purposes only and have no cash value. You can use any activated, registered Starbucks Card to earn Stars for your spending. Please note that spending will only be calculated and Stars accumulated after the activated Starbucks Card is registered at Starbucks.com.hk/Card or through the Starbucks Hong Kong mobile app.

Currently, there are three (3) levels of benefits in Starbucks Rewards™ which are determined by the number of Stars that you accumulate in your account. By opening an account, and activating and registering a Starbucks Card, you will be automatically enrolled in Starbucks Rewards™ at the Welcome Level. Earn at least twenty- five (25) Stars within the twelve (12) months’ period following your enrollment date and you will proceed to the Green Level. If you earn at least one hundred (100) Stars within the 12 months’ period following your enrollment date, you will qualify for the Gold Level.

Once you reached a specific Level within Starbucks Rewards™, you will receive the benefits that are applicable to that Level only. However, you must continue to accumulate Stars in order to maintain your benefit level:

  • To maintain the Welcome Level, you only need to register your activated Starbucks Card at Starbucks.com.hk/Card or through the Starbucks Hong Kong’s mobile app.
  • To maintain the Green Level, you must earn at least twenty- five (25) new Stars during each consecutive 12 months’ period following the date you reached the Green Level. If you do not obtain 25 Stars in 12 months, you will be placed at the Welcome Level of Starbucks Rewards™ and your Star balance will revert to zero.
  • To maintain the Gold Level, you must earn at least one hundred (100) new Stars during each consecutive 12 months’ eriod following the date you reached the Gold Level. If you do not obtain 100 Stars in 12 months, you will be placed at the Green Level of Starbucks Rewards™ and your Star balance will revert to zero.

Please note that “Stars” accumulated for each level will only be valid for twelve (12) months from the date when you reached the particular level. For example: You activate your Starbucks Card at a participating Starbucks store on May 2, 2015 by loading HKD100 MOP100 onto the Starbucks Card. You register that Starbucks Card on June 1, 2015. Your spending will only be considered as qualified purchase from June 1, 2015 when you can start earning Stars. If you earn 25 Stars on June 15, 2015, you will be placed on Green Level and entitled to Green Level benefits and your entitlement to Green Level benefits will expire on June 14, 2016. On June 15, 2016, your Stars balance will revert to 0. However, if you have accumulated 50 Stars between June 15, 2015 to June 14, 2016 earning the required number of Stars to maintain your Green Level, you will automatically be placed at Green Level and entitled to the various Green Level benefits for the 12 months’ period between June 15, 2016 and June 14, 2017 but your Stars balance will be zero.

Welcome Level

By opening an account, activating and registering your Starbucks Card, you will automatically enter into the “Welcome Level” of Starbucks Rewards™. Benefits may include:

  • One (1) Buy-One-Get-One on tall or above-sized handcrafted beverage upon registration.

Your Buy-One-Get-One reward will be automatically loaded onto your account upon registration of the first Starbucks Card under your account, and will be available to you for three (3) months. The offer for the Buy-One-Get-One reward expires after three (3) months. You must present your first registered Starbucks Card to the barista at a participating Hong Kong / Macau Starbucks store in order to receive your reward. You can view and track your available Rewards on Starbuck.com.hk/Card or using the Starbucks Hong Kong mobile app. You will receive only one Welcome reward throughout the entire period of your participation in Starbucks Reward™ regardless of the number of Starbucks Cards that you have registered to your account. You will no longer receive the Welcome Level benefits after you advance to the Green Level or Gold Level and are placed at the Welcome Level again for any reason.

The Buy-One-Get-One reward may be redeemed at participating Hong Kong / Macau Starbucks stores only, and the Buy-One-Get-One reward is not available to ready-to-drink bottled beverages.

  • One (1) free upgrade on one promotional beverage:

This benefit is only available when Starbucks launches a promotional beverage. You may use any of your registered Starbucks Cards to purchase a tall or above-sized promotional beverage to enjoy free upgrade (to the next larger size) during the first week of its launch. You must present your registered Starbucks Card to the barista at a participating Hong Kong/Macau Starbucks store in order to redeem your free upgrade on promotional beverage. You can view and track your available Rewards on Starbucks.com.hk/Card or using the Starbucks Hong Kong mobile app. The free upgrade on promotional beverage may be redeemed at participating Hong Kong / Macau Starbucks stores only.

Green Level

After having accumulated twenty- five (25) Stars in a 12 months’ period, you advance from the Welcome Level to the “Green Level” of Starbucks Rewards™. During each 12 months’ period when you reached and/or maintained the Green Level, the benefits for Green Level may include:

  • Welcome Level benefits if you have not redeemed such benefits before you advance to Green Level, provided that you must redeem such benefits within three (3) months from the date you registered your Starbucks Card. Welcome Level benefits is only available once in the entire period of your participation in Starbucks Reward™.
  • One (1) free tall size drink once you reached Green Level:

Your choice of one (1) complimentary tall size drink once you reached Green Level. Your complimentary tall size drink reward will be automatically loaded onto your account when you reached Green Level and will be available to you for three (3) months. The offer for the free beverage expires after three (3) months. You must present any of your registered Starbucks Cards to the barista at a participating Hong Kong / Macau Starbucks store in order to redeem your complimentary tall size drink. You can also view and track your available Rewards on Starbucks.com.hk/Card or using the Starbucks Hong Kong mobile app. You will receive only one (1) complimentary tall size drink reward when you reached Green Level regardless of the number of Starbucks Cards that you have registered to your account.

The complimentary tall size drink may be redeemed at participating Hong Kong / Macau Starbucks stores only, and it is not available to ready-to-drink bottled beverages.

  • Your choice of one (1) complimentary handcrafted beverage, or one (1) complimentary slice of cake item in the month of your birthday:

Your complimentary birthday item will be automatically loaded onto your account and will be available to you for your birthday month. The offer for the free beverage or slice of cake item expires after your birthday month. You must present any of your registered Starbucks Cards to the barista at a participating Hong Kong / Macau Starbucks store in order to redeem your complimentary birthday item. You can view and track your available Rewards on Starbucks.com.hk/Card or using the Starbucks Hong Kong mobile app. You will receive only one (1) complimentary birthday item regardless of the number of Starbucks Cards that you have registered to your account.

The complimentary birthday item may be redeemed at participating Hong Kong / Macau Starbucks stores only, and ready-to-drink bottled beverages is not available for redemption.

  • One (1) free extra espresso shot on any espresso drink purchase

This benefit is only available when you use any of your registered Starbucks Cards to purchase any espresso drink. You must present your registered Starbucks Card to the barista at a participating Hong Kong / Macau Starbucks store in order to redeem your free extra espresso shot.

Gold Level

After having accumulated one hundred (100) Stars in a 12 months’ period, you achieve the “Gold Level.” During each 12 months’ period when you reached and/or maintained the Gold Level, the benefits for Gold Level may include:

  • Welcome Level benefits if you have not redeemed such benefit before you advance to Gold Level, provided that you must redeem such benefit within three (3) months from the date you registered your Starbucks Card. Welcome Level benefits is only available once in the entire period of your participation in Starbucks Reward™.
  • Green Level benefits if you have not redeemed such benefit before you advance to Gold Level, provided that you must redeem such benefit within the required period.
  • One (1) free tall size drink once you reached Gold Level:

Your choice of one (1) complimentary tall size drink once you reached Gold level.

Your complimentary tall size drink reward will be automatically loaded onto your account when you reached Gold level and will be available to you for three (3) months. The offer for the free beverage expires after three (3) months. You must present any of your registered Starbucks Cards to the barista at a participating Hong Kong / Macau Starbucks store in order to redeem your complimentary tall size drink. You can also view and track your available Rewards on Starbucks.com.hk/Card or using the Starbucks Hong Kong mobile app. You will receive only one (1) complimentary tall size drink reward when you reached Gold Level regardless of the number of Starbucks Cards that you have registered to your account.

  • A personalized Starbucks Gold Card (mailed to your physical address): In order to receive you personalized Gold card, you must provide a valid physical mailing address. You can update your address by logging into your account at Starbucks.com.hk/Card or through the Starbucks Hong Kong mobile. If you do not provide a valid physical mailing address, Starbucks will not send you a Gold card. You can still enjoy the Gold Level benefits using any Starbucks Card registered to your account. Your Gold Card will be delivered to your mailing address in around 6 - 8 weeks.
  • Additional personalized offers: Additional personalized offers may be distributed by email or physical mail, so you must opt-in to receive promotional and marketing email offers from Starbucks and provide a valid email or physical mailing address in order to receive them.
  • One (1) free tall size drink or one (1) selected food item for every 25 Stars earned:

    Once you reached the Gold Level, you will earn one (1) free tall sized beverage item or a selected food item for every 25 Stars earned. You may choose one (1) complimentary handcrafted beverage or one (1) complimentary selected food item. Your complimentary item will be automatically loaded onto your account and will be available to you for three (3) months. This offer for the free beverage or free food item expires after three (3) months. You must present any of your registered Starbucks Cards to the barista at a participating Hong Kong/Macau Starbucks store in order to redeem your complimentary item. You can view and track your available Rewards on Starbucks.com.hk/Card or by using the Starbucks Hong Kong mobile app. You will receive only one (1) complimentary item on every twelve (12) drinks purchase regardless of the number of Starbucks Cards that you have registered to your account.

The complimentary item may be redeemed at participating Hong Kong/Macau Starbucks stores only, and ready-to-drink bottled beverages is not available for redemption.

  • Transfer Rewards to your family, friends or others. As a Gold member, you may transfer any of your outstanding Rewards in your Starbucks Card account as shown in the Rewards section in our Starbucks Hong Kong website at www.starbucks.com.hk/Card or in the Rewards section in our Starbucks Hong Kong mobile apps to one of your family members, friends or others by using the Rewards transfer function on our website or mobile apps. You may transfer a Reward only to a recipient who has already registered as a member under Starbucks RewardsTM on our website or mobile apps. To redeem the transferred Reward, the recipient must present his/her registered Starbucks Card under Starbucks RewardsTM to the barista at a participating Hong Kong/Macau Starbucks store. Each Reward has an expiry date for redemption. If the Reward is not redeemed by the prescribed expiry date, it will expire.

Miscellaneous

There are no membership fees associated with Starbucks Rewards™. Stars accumulated under the program have no cash value.

Starbucks may introduce promotion programmes relating to Starbucks Rewards™ whereby these Terms of Use may be varied as applicable to such programmes.

Your Stars, benefits, registered Starbucks Card(s), and your account under Starbucks Rewards™ are personal to you, and except expressly permitted under these Terms of Use or the rules of a promotional programme, may not be sold, transferred or assigned to, or shared with family, friends or others.

Starbucks reserves the right to terminate your account and/or your participation in Starbucks Rewards™ if Starbucks determines in its sole discretion that you have violated these Terms of Use, or that the use of your account is unauthorized, fraudulent or otherwise unlawful.

Starbucks also reserves the right to “unregister” and make ineligible for Starbucks Rewards™ any Starbucks Card that has been inactive for two (2) consecutive years. Inactive is defined as no purchase activity.

Starbucks reserves the right to terminate, discontinue, modify or cancel Starbucks Rewards™ at any time and in its sole discretion without notice to you.



Privacy Policy

Last updated: October 31, 2013

The Starbucks name and reputation were built on a foundation of trust. This Starbucks Privacy Policy ("Policy") describes how Coffee Concepts (Hong Kong) Limited and Coffee Concepts (Macau) Limited, authorized licensees of Starbucks Corporation in Hong Kong and Macau respectively, (referred to as "Starbucks" below) use and disclose personal information of customers collected through our websites and online services, including Starbucks.com.hk, Starbucks Hong Kong Mobile Application, and other Starbucks owned or operated websites and online services that link to this policy (collectively, the “Sites”), through our programs and in our physical Starbucks stores ("Services"). This Policy does not apply to websites and services that display or link to different privacy statements. Websites and services co-branded with other partners may display or link to a joint privacy statement or separate privacy statements of our partners in addition to our Policy. By accessing the Sites or utilising the Services, you hereby consent to the use of your information, including your personal information, any information of others provided by you, in the manner described in this Policy. Without limiting the generality of the foregoing, you authorise Starbucks to transmit your information outside Hong Kong and/or Macau in the manner and for the purposes described in this Policy.

What Type of Information Does Starbucks Collect?

Personal Information that may be collected by Starbucks may include:

  • Name, postal address, phone number, and e-mail address.
  • Financial account information, such as credit card number and other payment information.

We may also collect information about you or others as you provided such as:

  • If you create an account - your username, password, your birthday, gender and mobile phone number.
  • If you buy goods at our stores or through our programs or otherwise - what you buy, where you buy, how frequently you buy, rewards you earn, and rewards you redeem.
  • If you buy and send any Starbucks eGift – name and e-mail address of the recipient you selected from your phonebook; and you accept all liabilities in relation to the provision of such information to us for forwarding the eGift in accordance with your instruction.
  • If you register any Starbucks Card – the card number, card transactions, including activating the Starbucks Card, loading value to the Starbucks Card, redeeming any value, balance transfer, balance enquiries.
  • If you use our mobile applications - information such as your device ID, your location and stores near you and visited by you may be collected.
  • If you take a survey or interact with us in various other ways - demographics information, your comments, feedback, questions or suggestions, and information about subjects that may interest you.

Automatic data collection via Cookies and Web Beacons

We may automatically collect online use information when you visit our Sites. This information may include information about your Internet service provider, your operating system, browser type, domain name, Internet protocol (IP) address, your access times, the website that referred you to us, the Web pages you request, and the date and time of those requests. Our collection of online use information may involve the use of cookies and Web beacons. Cookies are small data files stored on your hard drive by a website. Among other things, cookies help us improve our Sites and your experience. We use cookies to see which areas and features are popular and to count visits to our Sites. Web beacons are electronic images that may be used on our Sites or in our emails. We use Web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon. We may also use Local Shared Objects (Flash cookies). To identify Local Shared Objects on your computer and adjust your settings, visit: www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html.

Starbucks may also collect aggregated data or anonymized data that does not directly identify you.

We may combine information we collect about you with information we receive from third parties.

How Does Starbucks Use Information About You and Others that you provided?

Starbucks may use information about you or others that you provided for purposes described in this Policy or disclosed to you on our Sites or with our Services. For example, we may use information about you or others that you provided to:

  • Process and manage your purchase and use of Starbucks products and services, including your accounts and program participation, your use of the Sites.
  • Respond to your customer service inquiries, post your comments or statements on any blog or other online forum maintained on our Sites, or take other actions in response to your inquiries or other Site activities.
  • Create personalized promotions by combining your personal information with non personal information about you, such as the amounts and types of purchases you make or any benefits you receive through our programs.
  • Communicate with you about your orders or purchases, your services, accounts and program participation, a contest or sweepstakes you have entered, and your requests for information.
  • Communicate with you about our brands, products, events or other promotional purposes, including co-branded offers and affiliate and partner offers in relation to food and beverage and catering services.

The data that we collect from you may be transferred to, and stored at, a destination outside Hong Kong/Macau.

Does Starbucks Share Personal Information or Information of Others that you provided with Third Parties?

Starbucks shares your personal information or information of others that you provided in limited ways.

  • We may share personal information about you with others with your consent.
  • We may share information with Starbucks Corporation and its subsidiaries and licensees and our parent and other affiliated companies.
  • We may also share information with companies that provide support services to us (such as credit card processors or other payment services providers, mailing houses or website hosts) and that help us market our products and services (such as email vendors). These companies may use information about you to perform their functions on our behalf.
  • We may disclose specific information (i) upon lawful request, in response to legal process, and when required to comply with laws, (ii) to enforce our agreements with you, our corporate policies and terms of use relating to your use of Starbucks products and services through the Sites or the Services, or (iii) to protect the rights, property or safety of Starbucks and affiliates, Starbucks Corporation and its subsidiaries and licensees, our employees, agents, customers, and others but only when it is reasonable to do so.
  • If you participate in any blog or other online forum on our Sites, any personal information that you post on our Sites may be shared with other forum participants and Site visitors.
  • In the event of a merger, acquisition, financing, or sale of assets or any other situation involving the transfer of some or all of our business assets, Starbucks may disclose customers statistics to those involved in the negotiation or personal information after the transfer.

We may also share aggregated or anonymized information that does not directly identify you.

What Choices Does Starbucks Offer About Personal Information?

Starbucks offers choices for you to request to access, update or change your personal information and how we communicate with you. Here are some of the ways you can request changes:

  • Follow the opt-out instructions in promotional emails we send you or contact Starbucks Hong Kong/Macau data privacy officer below.
  • Log in to your Starbucks.com.hk account, if you have one, and visit the profile management section to manage your contact information (SMS text, email and postal address) preferences and to update your personal information.
  • Call (852) 2101-1399 for Hong Kong and 0800933 for Macau

If you opt out of receiving promotional communications from us, we may still send you non-promotional communications such as emails about your accounts or our ongoing business relations.

You can at any time contact Starbucks Hong Kong/Macau data privacy officer at Email: dataprivacyoffice@coffee-concepts.com,

Hong Kong
Coffee Concepts (Hong Kong) Limited
18/F Maxim’s Centre, No. 17 Cheung Shun Street, Cheung Sha Wan, Kowloon, Hong Kong

Macau
Coffee Concepts (Macau) Limited
Rua Dos Clerigos Nos 89-95, Taipa, Macau

Starbucks eGift recipient cannot request access to information you provided until and unless the recipient registers the Starbucks eGift for redemption via Starbucks account.

You can usually choose to set your browser to warn you when a cookie is being sent or to remove or reject cookies. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you choose to remove or reject cookies, it will affect many features or Services on our Sites.

Starbucks will not retain your personal information one year after termination of your account or Starbucks Card and such information will be erased thereafter. Information of others that you provided will be erased upon the termination of the purpose for which you provided such information.

How is Personal Information Secured?

Starbucks takes reasonable steps to maintain appropriate physical, technical and administrative security to help prevent loss, misuse, unauthorized access, disclosure or modification of personal information.

While we take these reasonable efforts to safeguard your personal information and information of others that you provided, no system or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

Privacy Policy Updates

We may update this privacy policy from time to time. When we do so, we will post the new privacy policy on this page and change the date at the top of the policy.

We encourage you to check the date of our privacy policy when you visit this Site for any updates or changes. We will notify you of any modified versions of the privacy policy that might materially affect the way we use or disclose your personal information or information of others that you provided.

Questions and Feedback

We welcome your questions, comments and concerns about privacy.

Starbucks Customer Relations can be contacted online at info@coffee-concepts.com or call (852) 2101-1399 (for Hong Kong) or 0800933 (for Macau) or by postal mail to the following:

Hong Kong
Coffee Concepts (Hong Kong) Limited
18/F Maxim’s Centre, No. 17 Cheung Shun Street, Cheung Sha Wan, Kowloon, Hong Kong

Macau
Coffee Concepts (Macau) Limited
Rua Dos Clerigos Nos 89-95, Taipa, Macau